At q5bat, the privacy and security of our users' personal data is a core operational commitment — not an afterthought. This Privacy Policy explains precisely what personal information q5bat collects from Pakistani users, why it is collected, how it is used and stored, and what rights you hold over your own data. Please read this document before registering or depositing on the q5bat platform.
Six foundational principles that guide how q5bat handles every piece of personal information entrusted to us by our users.
All data transmitted between your device and the q5bat platform is protected by TLS 1.3 encryption. Stored personal data and financial records are encrypted at rest using AES-256, the same standard used by international financial institutions.
q5bat does not sell, rent, or trade your personal information to third-party advertisers or data brokers under any circumstances. Your data is used solely to provide, secure, and improve your q5bat experience and to fulfil legal obligations.
Registered q5bat users have the right to access, correct, and in certain circumstances delete the personal data held on their account. Data requests are handled within 10 business days of receipt of a verified identity confirmation.
q5bat collects only the personal data that is strictly necessary for account operation, KYC compliance, fraud prevention, and legal reporting. We do not collect data speculatively or build commercial marketing profiles on our users.
Personal data is retained only for as long as it is required for the purpose it was collected, or as mandated by applicable law. Account data is held for a minimum of 5 years following account closure to satisfy anti-money laundering (AML) recordkeeping obligations.
In the unlikely event of a data security breach that materially affects your personal information, q5bat will notify affected users via their registered email address within 72 hours of confirmed detection, along with steps taken to contain the breach.
q5bat is an online gaming and sports betting platform accessible at q5bat.com, built and operated specifically for Pakistani players. The platform offers cricket betting, live casino games, slots, poker, and lottery products, all transacted in Pakistani Rupees (PKR) with local payment method support including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and Allied Bank.
For the purposes of this Privacy Policy, "q5bat," "we," "us," and "our" refer to the operator of the q5bat platform. "You" and "your" refer to any individual who accesses the q5bat website, creates a registered account, or interacts with any feature or service offered on the platform.
q5bat acts as the data controller in respect of the personal information collected from users of the platform. This means q5bat determines the purposes and means by which your personal data is processed. Where q5bat engages third-party service providers (such as payment processors, KYC verification vendors, or game software suppliers), those providers act as data processors under contractual obligations that bind them to handle your data only as directed by q5bat and in accordance with this Privacy Policy.
Scope: This Privacy Policy applies exclusively to personal data collected through the q5bat website at q5bat.com and its associated services. It does not apply to third-party websites or applications that may be linked from the platform. q5bat is not responsible for the privacy practices of any third party.
q5bat collects the following categories of personal data from registered users and platform visitors. The specific data collected depends on the stage of your interaction with the platform:
| DATA CATEGORY | SPECIFIC ITEMS COLLECTED |
|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, passport number (if applicable), nationality, gender. |
| Contact Data | Mobile number (Pakistan), email address, city of residence (e.g., Lahore, Karachi, Islamabad, Faisalabad, Peshawar). |
| Financial Data | JazzCash/EasyPaisa/SadaPay account numbers, bank account details (HBL, UBL, Meezan, Allied), USDT TRC20 wallet address, transaction history, deposit and withdrawal records in PKR. |
| KYC Documents | CNIC front and back image, selfie with CNIC, proof of payment method ownership, utility bill (address verification where required). |
| Technical Data | IP address, device type, browser version, operating system, session duration, pages visited, login timestamps, geolocation data (city/region level). |
| Gaming Activity Data | Bet history, game session records, wager amounts, win/loss records, bonus usage, and responsible gaming tool settings. |
| Communications Data | Support chat transcripts, email correspondence, complaint records, and feedback submitted to q5bat. |
Sensitive Data: q5bat does not intentionally collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where CNIC verification necessarily involves processing identity document information. CNIC data is processed solely for age and identity verification purposes.
q5bat collects personal data through the following channels and mechanisms:
q5bat uses the personal data collected from users for the following purposes:
Marketing Communications: q5bat will only send you promotional emails or SMS messages if you have explicitly opted in to marketing communications during registration or through your account settings. You may withdraw this consent at any time by updating your communication preferences in your account settings or by emailing [email protected].
q5bat processes your personal data on the following legal grounds, depending on the specific purpose of the processing activity:
| PROCESSING PURPOSE | LEGAL BASIS |
|---|---|
| Account registration & management | Performance of a contract — necessary to provide the services you have requested. |
| KYC / age verification | Legal obligation — mandatory compliance with applicable identity verification requirements. |
| Payment processing | Performance of a contract — necessary to execute deposits and withdrawals. |
| AML / fraud prevention | Legal obligation and legitimate interest — protecting users, the platform, and the financial system. |
| Marketing communications | Consent — only where you have explicitly opted in. |
| Platform analytics | Legitimate interest — improving platform performance using anonymised data. |
| Regulatory record retention | Legal obligation — mandatory retention periods under applicable law. |
q5bat does not sell or trade your personal data. We share personal data with third parties only in the following limited and controlled circumstances:
International Transfers: Where personal data is transferred to a service provider located outside Pakistan, q5bat ensures that appropriate contractual safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy.
The q5bat platform uses cookies and similar tracking technologies to operate core platform functionality and to analyse user behaviour in aggregate. The following cookie types are used on q5bat:
| COOKIE TYPE | PURPOSE |
|---|---|
| Essential Cookies | Required for the platform to function. These include session authentication tokens, CSRF protection tokens, and user preference storage. Cannot be disabled without breaking platform functionality. |
| Performance Cookies | Collect anonymised data on page load times, error rates, and navigation paths to help q5bat identify and resolve technical performance issues. |
| Analytics Cookies | Track aggregated, anonymised usage patterns such as which game categories are most popular and which pages have high exit rates. This data informs product development decisions. |
| Fraud Detection Cookies | Assist in detecting automated bot activity, multi-account creation attempts, and other suspicious behaviour patterns. These are essential for platform security and cannot be disabled. |
You may manage non-essential cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the q5bat platform. q5bat does not use third-party advertising cookies or social media tracking pixels on the platform.
q5bat retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The following retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be attributed to any identifiable individual.
q5bat implements a multi-layered security architecture to protect personal data from unauthorised access, disclosure, alteration, or destruction. Our security measures include:
Your Role in Security: q5bat's security measures protect data at the platform level. Users are responsible for maintaining the security of their own login credentials. Never share your q5bat password with anyone — q5bat staff will never request your password through any channel.
As a q5bat user, you hold the following rights in respect of your personal data held by q5bat. To exercise any of these rights, submit a written request to [email protected] from your registered email address, along with sufficient identity verification to allow q5bat to process your request securely.
q5bat respects your right to control the personal data we hold about you. The rights below are available to all registered q5bat users upon verified request.
You may request a copy of all personal data q5bat holds about you. We will provide a structured summary within 10 business days of identity verification.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections (e.g., contact number updates) can be made directly in your account settings.
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected. Note that legal retention obligations (e.g., AML recordkeeping) may prevent full erasure in some cases.
Where you contest the accuracy of data or object to its processing, you may request that q5bat restrict active use of that data while the matter is under investigation.
You may request a machine-readable export of personal data you have directly provided to q5bat, in JSON or CSV format, for transfer to another service provider of your choosing.
You may object to processing of your data based on legitimate interests or for direct marketing purposes. Objections to marketing communications are processed immediately upon request.
Response Timeframe: q5bat acknowledges all data rights requests within 48 hours of receipt and provides a full response within 10 business days. For complex requests requiring extensive data retrieval or legal review, the response period may be extended by a further 10 business days, with written notice provided to the requestor. All requests must be submitted from your registered email address together with a copy of your CNIC for identity verification.
The q5bat platform is strictly restricted to individuals aged 21 years and above. q5bat does not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory step during the registration process, and further identity document verification (CNIC) is required before any real-money gaming activity is permitted.
If q5bat discovers or is credibly informed that a registered user is under 21 years of age, the following steps will be taken immediately:
Parent / Guardian Notice: If you believe a minor in your care has registered on the q5bat platform or has been exposed to gambling content on q5bat.com, please contact us immediately at [email protected]. We will investigate and take appropriate action as a priority.
q5bat reserves the right to update, amend, or revise this Privacy Policy at any time. Changes may be made to reflect updates in applicable law, changes to our data processing practices, new platform features, or amendments to our third-party service provider arrangements.
When a material change is made to this Privacy Policy — meaning a change that substantially affects your rights or the way we use your personal data — q5bat will notify registered users via email to their registered email address at least 14 days prior to the change taking effect. Non-material changes (such as typographical corrections or clarifications that do not alter the substance of the Policy) may be made without advance notice.
The effective date displayed at the top of this document will be updated each time a revision is published. Your continued use of the q5bat platform after any update to this Privacy Policy constitutes your acceptance of the revised version. If you do not accept a material change, you must discontinue use of the platform and may request account closure by contacting [email protected].
All previous versions of this Privacy Policy are retained in an internal archive and are available on written request submitted to the q5bat support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or q5bat's data processing practices, please contact our dedicated privacy support team through the following channels:
When submitting a privacy-related request or complaint by email, please include your registered username, a clear description of your request or concern, and a copy of your CNIC for identity verification purposes. This allows us to process your request securely and without unnecessary delay.
q5bat aims to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 10 business days. For complex requests that require extended investigation, we will keep you informed of progress throughout the process.
Your data is safe with us. Join thousands of Pakistani players enjoying cricket betting, live casino, and slots — all in PKR with JazzCash, EasyPaisa, and more. 21+ only. Please gamble responsibly.
By registering, you confirm you are 21+ and have read this Privacy Policy.